Refund policy

🔄 Exchange & Returns Policy

At PuzzlMe, we want you to love your purchase. That’s why we offer a 30-day exchange policy, giving you the option to request an exchange within 30 days of receiving your order.
Please note that returns are only accepted if the product packaging is damaged upon arrival or if you received the wrong item.

✅ Eligibility for Exchange

To qualify for an exchange, your item must:

• Be in the same condition as when you received it

• Be in its original packaging

• Include the receipt or proof of purchase

📬 How to Request an Exchange

To start the exchange process, contact us at admin@puzzlme.com or via WhatsApp at +971 50 974 5152.

Please note:

• Our Free Delivery policy does not apply to exchanges.

• A delivery fee of up to $10 will be charged for the exchange.

• Once your request is approved, we’ll send you a return shipping label and detailed instructions on how to send back your item.

• Items returned without prior approval will not be accepted.

📦 Damages and Issues

We recommend inspecting your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can resolve the issue quickly and arrange a replacement if necessary.

🚫 Exceptions & Non-Exchangeable Items

Some items are not eligible for exchange, including:

• Custom or personalized products (e.g., special orders)

• Promotional or sale items

• Gift cards