Privacy policy

Last updated : November 2024

This Privacy Policy describes how PuzzlMe (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from puzzlme.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When updates occur, we will:

Post the revised Privacy Policy on the Site.
Update the "Last Updated" date at the top of the policy.
Notify registered users of significant changes via email or other means if required by law.

How We Collect and Use Your Personal Information

We collect and have collected over the past 12 months personal information about you from a variety of sources, depending on how you interact with us.

What Personal Information We Collect

The types of personal information we collect include:

Information You Provide Directly:
- Basic contact details (name, address, phone number, email).
- Order information (billing and shipping address, payment confirmation).
- Account details (username, password, security questions).
- Shopping activity (items viewed, added to cart, or wishlisted).
- Customer support interactions (e.g., messages or feedback).
Information Collected Through Cookies and Usage Data:
- Device details, browser type, IP address, and network connection data.
- Interaction with the Site, such as pages visited and time spent.
Information Obtained from Third Parties:
- Vendors supporting our Services (e.g., Shopify).
- Payment processors for transactions.
- Marketing partners and analytics providers.

How We Use Your Personal Information

We use your personal information to:

Provide products and Services, including processing payments, fulfilling orders, managing accounts, and facilitating returns or exchanges.
Market and advertise products or Services tailored to your preferences.
Ensure security and prevent fraud, including investigating any potential illegal activity.
Communicate with you about your account, orders, and support inquiries.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, provide functionality, and analyze website traffic. Third-party cookies may also be used for advertising purposes.

You can manage cookie preferences through your browser settings. Note that blocking cookies may impact certain features of the Site.

How We Disclose Personal Information

We may disclose your personal information to:

Vendors and service providers (e.g., payment processors, fulfillment partners, IT services).
Business and marketing partners (e.g., advertising platforms).
Affiliates within our corporate group for operational purposes.
Authorities or third parties as required by law or to protect our rights.

Note: We do not sell or "share" personal information of individuals under 16 years of age for targeted advertising purposes.

Children's Data

The Services are not intended for children under 13 (or 16 in jurisdictions where GDPR applies). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to have it removed.

Security and Retention

We take reasonable measures to secure your personal information but cannot guarantee complete protection. Please avoid sharing sensitive information via unsecured channels.

We retain your information as long as necessary for business purposes, legal compliance, or dispute resolution.

Your Rights

Depending on your jurisdiction, you may have the following rights:

Access and Know: Request access to the personal information we hold about you.
Delete: Request deletion of your personal information.
Correct: Request corrections to inaccuracies in your information.
Portability: Receive a copy of your personal information in a portable format.
Restrict Processing: Limit how we use your personal information.
Withdraw Consent: Revoke consent for data processing where applicable.

To exercise your rights, please contact us at the details below. We will respond within legally required timeframes.

International Data Transfers

We may transfer your personal information outside your country of residence, including to the United States. Transfers comply with recognized mechanisms like the EU Standard Contractual Clauses or other lawful means.

Contact

For any questions or concerns regarding this Privacy Policy or to exercise your rights, please contact us:

Phone: +971 50 974 5152
Email: admin@puzzlme.com